Shipping policy

Effective Date: May 2024

At Petley Store, we strive to deliver your handcrafted items promptly and securely. This Shipping Policy outlines our shipping rates, delivery times, and other important details regarding the shipment of your orders. By placing an order with us, you agree to the terms and conditions outlined below.

Domestic Shipping (New Zealand)

Shipping Rates:

  • Nationwide Flat Rate: $15
  • Rural Flat Rate: $20

Delivery Times:

  • We aim to dispatch orders within 2-3 business days.
  • Delivery times vary depending on the destination but typically range from 3-7 business days.

Contact Information:

Please ensure all orders include both a phone number and email address. This information is essential for receiving tracking updates and delivery notifications.

International Shipping

Shipping Rates:

  • Australia: $35
  • North America: $95*
  • Asia & South Pacific: $75
  • UK & Europe: $80

Delivery Times:

  • We aim to dispatch orders within 2-3 business days.
  • International delivery times vary depending on the destination but typically range from 7-21 business days.

Customs and Duties:

  • International customers are responsible for any customs duties, taxes, and import fees that may apply. These charges are not included in the item price or shipping cost and must be paid by the recipient.

  • *Shipping to the U.S.

    Due to recent U.S. customs changes, all parcels now undergo full clearance on arrival. This may occasionally cause longer delivery times or additional import duties and taxes, which are the responsibility of the customer.

    To help ensure smooth delivery:

    • Provide accurate shipping details and a full recipient name, email, and phone number.

    • Include a delivery address that can receive international parcels.

    • Be aware that parcels with incomplete customs information may be delayed or returned.

    Orders may take a little longer to arrive due to updated customs processing times. Thank you for your patience

Contact Information:

Please ensure all orders include both a phone number and email address. This information is essential for receiving tracking updates and delivery notifications. This is especially important for all international shipments.

Shipping Process

Order Processing:

  • Orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the next business day.

Shipping Confirmation:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking information to become available.

Packaging:

  • We take great care in packaging your items to ensure they arrive in perfect condition. Our packaging materials are eco-friendly and designed to protect your handcrafted items during transit.

Delivery Issues

Delayed or Lost Packages:

  • While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs, or other external factors. Once your order leaves New Zealand, it is managed by the destination country’s postal or courier network. Customs clearance times and local delivery processes vary, and any duties, taxes, or delays are the responsibility of the receiver.

    If your package is significantly delayed or lost, please contact us at hello@petley.store, and we will assist where possible. Please ensure your contact details (email and phone number) are included, as this information is vital for receiving delivery updates and ensuring successful delivery.

Damaged Items:

  • If your order arrives damaged, please contact us immediately at hello@petley.store with your order number and photos of the damaged item and packaging. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.

Returns and Exchanges

Please refer to our Return Policy for information on how to return or exchange an item.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Petley Store
Courtney Petley
Email: hello@petley.store
Phone: +64211527175

Thank you for shopping at Petley Store! We appreciate your support and are committed to providing you with high-quality, handcrafted products and excellent customer service.